I’m gonna wrap up this week with a simple sentiment I keep coming back to. It’s something I tweeted about more than a year ago, was reminded of a few weeks back, and have been thinking about the implications of for days.
The words, however, are not mine. They’re Patrick Sande’s (one of Ryan Solutions’/Inntopia’s original and best account managers).
— Gregg Blanchard (@slopefillers) May 24, 2017
Let’s start with how we typically think of opt-in emails we get from our website. In a nutshell:
But sometimes all it takes is a metaphor to help us see things in a better light, so let’s expand this RFP parallel that Patrick is drawing with a little context from our friend Wikipedia.
A request for proposal (RFP) is a document that solicits proposal, often made through a bidding process, by an agency or company interested in procurement of a commodity, service, or valuable asset, to potential suppliers to submit business proposals. It is submitted early in the procurement cycle, either at the preliminary study, or procurement stage.
In other words, an RFP is:
So, how many of those things apply when you look at the expectations surrounding typical resort opt-in forms?
Request for information? Yep.
Wanting to buy something? Yep.
Done early in the buying process? Yep.
So why is there so much urgency around an actual RFP and so little around a new email subscriber if they’re sending the exact same signals?
Patrick’s advice in his talk is the same wisdom I’ll pass along to you: talk to them. Immediately.
These people are shopping, so give them reason to choose you. They have questions, so give them ways to find answers. They aren’t 100% sold yet, so hit them with your strongest reasons to visit. This window of interest will last days or (maybe) weeks not months or years, so get them this information over the next 4-7 days not 6-9 months.
Sometimes all it takes to see the potential in something is seeing it from a new angle. As you plan your email strategy for the upcoming winter, keep this one in mind.
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