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Ski Resort Marketing

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Rail in the East a Resort Marketing Goldmine? Learning from the Past

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August 22nd, 2012By: Gregg Blanchard

There is certainly innovation in resort marketing, but much of it is simply the recycling of ideas. The more I study ski history, the more I realize this is true (I even blogged briefly on this idea some time ago). Marketing is part innovation, but part recycling: taking ideas of the past and fitting them together like puzzle pieces – a principle here, laws in the middle, lessons from current data there – and making them fit goals in the here and now.

So a couple days ago on Twitter the topic of ski trains came up. Not sure of how successful they’d be in the West, I suggested that the East would probably be a better choice. And then Outdoor_Mom filled me in on the story of the Silver Bullet, Sunday River’s ski train attempt back in the mid-90′s. With just a name and a date, I started digging, and here’s a glimpse of what I found:

Sun Journal – December 21, 1993

Sun Journal – September 5, 1997

Now, a ski train is a big example, but the longer I’m a marketer, the more unoriginal I realize I am. Marketers have existed for a long time and just because the medium changes, the ideas are often the same. On those rare occasions I think I’ve struck idea gold, it doesn’t take long before humility strikes back in the form of seeing the same idea being applied by someone a hundred years ago.

What I’d Do
What I’d do is do more of this search, researching. When you have an awesome idea, don’t just look around to see if anyone is doing it now, look backwards to see when (not if, usually the case for me) someone already tried this in the past. Sure you may find out that you aren’t as original as you thought, but seeing the idea in action can provide powerful lessons that will make your v1.0 even better than their v5.0.

Just because it didn’t work then doesn’t mean it can’t work now, but you can at least learn from their failures and know what to avoid. That’s what I’d do.


  • http://www.wackytourist.com Shawn_Alain

    It's interesting to note that the Canadian Pacific Railway actually played a large part in developing some ski areas. At Sunshine Village they were the ones to build the first cabin in 1928 back when . Then in 1935 the CPR published its first ski publicity folder about the ski areas including Sunshine Village. Back then you had to cross country ski about 7kms up what is now our now ski-out and you'd get entire families with kids doing this trek to get to the cabin on the top (they built people differently back then). I've been trying to track down an image of that folder to add to our timeline but unfortunately I've been unsuccessful.

    • http://www.slopefillers.com GreggBlanchard

      Very interesting. It's fascinating the learn how transportation and skiing have crossed paths through their histories.

  • http://mountsnow.com Matt

    Gregg
    The one thing that you don't address here is people's love of their cars and the freedom it gives them. There is much worry that if I take the train, I am STUCK. East coast resorts don't have the "everything is right there" villages that developed western resorts do. New Englanders first thought is – Is it convenient? Then – Is it cheaper? Fact is tourist trains in the east are neither. Throw 4 ppl in a car and drive from Portland to Sunday River. $35-40 in gas. 4 ppl in train fare, plus parking at the train station, plus cabs f necessary in a NE ski town > $35-40
    Not to mention look at the roads in and around Boston. There are trains everywhere going in and out of the city and the metro area. Yet every day, idiots sit in grid lock traffic EVERY morning and night. Why? They love their cars. Don't ask me why.
    Anyhow, just 2 cents on why it failed, and will always fail in the east.

    • http://www.slopefillers.com GreggBlanchard

      Matt, great points. There are a lot of facets of rail in the East that could have been explored, I was mainly using it as an example of having an idea, doing research, and learning from people that had the same idea in the past. In fact, I've already been informed about Wachusett and how they have a train running right now that seems to be working great. Ski trains would be a fun topic to hash out.

  • http://www.SkiButternut.com Matthew Sawyer

    Gregg The Berkshires has been studying the feasibility of reviving train service to and from NY. I'm hopefull that in the next few years we'll have trains that run into the Town of Great Barrington, MA from NYC. When that happens we'll certaily try to bring about a Ski and Stay product that works. Studies have proven that there is a need for service and a willing customer base (without counting in the added traffic from skiers coming to town) so this may become a reality sooner than later for Ski Butternut.

    • http://www.slopefillers.com GreggBlanchard

      Matthew, very good to know. Seems MA might be the place for this to really work with Wachusett's train already doing well (from what I've heard). I'll have to keep an eye on that. Thanks for the heads up.

Industry Social Snapshot

Totals and averages from all North American ski resorts' social media activity.
total views new yest mo grwth
39,529,594 12,674 1.18%
total fols/+1 new yest mo grwth
36,544 25 4.79%
avg score was yest 7-day
45.26 45.32 -0.67
total fols new yest mo grwth
333,038 297 2.51%
total page likes new yest mo grwth
256,448 17 0.69%
total fols new yest mo grwth
13,294 21 4.56%

Resort Social Dashboard

View any North American resort's social media performance & compare them to other mountain resorts.

About: Gregg Blanchard

SlopeFillers is run by marketer and skier / snowboarder, Gregg Blanchard. He loves writing in 3rd person, meeting the talented people who read this blog, pretending to be a web developer, and eating reuben sandwiches. Need more dirt on Southern Edwards, Colorado's most famous ski marketing blogger taller than 6'?
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